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Riseborough Research & Consultancy Associates

Copyright RRCA 2013

Personalisation and being person centred

Much of our current research is on and around personalisation and working with organisations that want to become person centred.


What do we mean by being person centred?


The Department of Health defines person centred in health as “activities that are based on what is important to a person from their own perspective” (2001).


The Standards We Expect project carried out for the Joseph Rowntree Foundation found that person centred was more dynamic and personal, saying that:


"It’s not another job, it’s the job. Person centred support is not another thing you have to do, it is what you have got to do.”  

(Practitioner quote in Findings, Standards We Expect, May 2011).


The presentation for the Care and Repair Scotland Conference May 2013 is based on findings from two pieces of highly innovative research recently completed by RRCA. The first is a programme of research completed last year by Moyra Riseborough, Adrian Jones and Steve Ongeri, commissioned by Orbit Charitable Trust, called Housing and Care for the Most Vulnerable Older people.


What can social housing providers and older people’s organisations do together?


The programme which included Big Conversations across the country and two demonstration projects with a knowledge transfer project, produced practical and useful outputs for organisations that want to become more person centred. They include a set of practice papers on how to change the way we all behave and do things professionally, a set of resources that helped change the way Accord Housing and Age UK Newcastle deliver their services, a literature review on the subjects covered in the research and a report on the research, including the methodology.


The outputs were also summarised in a presentation given at the House of Lords in 2012.


The second area of research that I drew on in the Stirling presentation was carried out in 2012 with colleagues Helen Kersley and Pat Conaty of the New Economics Foundation. It involved evaluating a ground breaking home improvement programme coupled with an equitable loan product developed by the London Rebuilding Society. The evidence collected for the evaluation provided the backbone for an impact review.


Led by NEF using their methodology to develop Social Return on Investment (SROI) we undertook an impact review study of the home improvement scheme and consequently derived robust and useful indicators to measure the benefits of such schemes. We are busy putting the final touches to a toolkit which should be useful for all care and repair and home improvement organisations. The toolkit and reports from the research will be available soon from London Rebuilding Society.


For more information visit Orbit Charitable Trust, the London Rebuilding Society and the Care and Repair Scotland 2013 conference site.

Useful links